Do you have some Questions?
General & Packages
Island Luxury Travels is a bespoke concierge and experience design agency offering curated luxury escapes across Bali and other handpicked global destinations including Japan, Kenya, and Mallorca.
We offer various packages including all-inclusive retreats, romantic getaways, wellness journeys, cultural explorations, and one-day tailored excursions. All packages can be customized to your preferences.
Our concierge package includes itinerary planning, exclusive bookings (villa, dining, transport, activities), round-the-clock support, and in-destination assistance. Costs for activities and services are clearly stated on your invoice.
Yes! All our experiences are fully customizable. Our team will work closely with you to curate a personalized journey based on your travel dates, preferences, and lifestyle.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We accept the following secure payment methods:
Credit & Debit Cards (Visa, MasterCard, AMEX) via secure payment link
Bank Transfer (Indonesian and international accounts)
PayPal (upon request)
Stripe for international payments
Once your itinerary is confirmed, we’ll send you a personalized invoice or payment link with your chosen option.
Booking & Payments
To confirm your booking, full payment of the invoiced amount is required. Reservations are considered confirmed only after payment is received.
There is no general booking fee. However, certain exclusive packages or “members-only” content may require a one-time membership fee of $180 USD for access.
Our concierge team assists with:
- Real-time trip adjustments
- Restaurant bookings
- In-villa services (spa, chef, nanny)
- Airport transfers and emergency support
Availability depends on your package level.
We recommend requesting any additional concierge services at least 7 days before arrival, especially for high-demand bookings like private chefs, yachts, and helicopters.
Yes. You’ll have access to a dedicated travel host or concierge on WhatsApp throughout your stay for urgent support and coordination.
Yes. All bookings are subject to 11% VAT (PPN) and a 10% service fee, which ensures seamless guest support and local coordination.
Island Luxury Travels is not liable for any personal injury, property damage, or loss during your trip. We strongly recommend purchasing personal travel insurance.
Cancellations, Refunds & Policies
Island Luxury Travels is not liable for any personal injury, property damage, or loss during your trip. We strongly recommend purchasing personal travel insurance.
We only collect personal data required to fulfill your bookings (e.g., full name, contact info, passport details). Your data is protected, never sold, and only shared with providers as necessary to deliver your experience.
Cancellations made within 72 hours of scheduled arrival or experience start time are non-refundable. Cancellations made prior to that are subject to a 15% processing fee unless otherwise stated.
No. Experiences that are paid for but not attended by the guest are non-refundable, unless the activity is cancelled by our team.
We reserve the right to modify the itinerary if required for guest safety or experience quality. If a service cannot be delivered as promised, we will issue a fair refund or substitute of equal value.
The $180 USD membership fee is non-refundable once paid.
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Contact
- Jl. Raya Kerobokan No.88 - Bali, 80361 Indonesia
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